Use it as a planning model
The calculator gives an indicative view before actual volumes, channels and scope are audited.
CX Savings Calculator
Explore potential cost-to-serve changes without treating cost as the only decision. Model capacity, language requirements and hours, then use the result as a starting point for a practical service conversation.
Keep quality in the decision
Cost only matters if service levels, QA, reporting and customer experience stay protected.
Bring the result into a conversation
The useful next step is to compare the model against your current operation and risk profile.
1. Configure your current customer support
50 agents
£28,000
1 (English only)
2. Indicative cost comparison
Indicative annual difference
£0
Based on estimated Pusula CX UK costs, this indicates a potential 0% difference in operational cost-to-serve before a detailed audit.
Cost is only one part of the decision. Use this alongside quality, readiness, reporting, language needs and continuity requirements.
Three-year indicative difference
£0
Use this as a planning estimate before validating volumes, channels, coverage and transition scope.
| Cost Element | UK Burdened | Estimated Pusula CX UK costs |
|---|---|---|
| Est. Base Agent Cost | £1,400,000 | £825,000 |
| Overheads, NI, Pension & Attrition | -£1,400,000 | Included |
| Language & Coverage Multipliers | Included | Included |
| Total annual projection | £0 | £0 |
Methodology and cost assumptions
The UK cost model uses standard employer overhead calculations. Agent base salary is burdened with Employer National Insurance contributions (13.8% above the threshold), Employer Pension contribution (3%), Workplace and facility overheads (standardised at 30% of base salary to account for office leasing, desk licences, hardware, and heating/utilities), and Recruitment/Training/Attrition replacement cost (assumed at 15%).
The estimated Pusula CX UK cost model represents an indicative fully managed delivery structure. Base rates include workplace hosting, desk licences, management overhead, recruitment cycles, local training academy, and operational compliance. Near-shore multilingual and 24/7 delivery options are factored in using operational shift patterns.
Want to discuss these numbers in context?
We can audit your actual transaction volumes, quality needs and coverage requirements before shaping a sensible pilot model.